This page is constantly being updated with new topics and questions, so find your question below and click on it for the full answer to appear. If you are looking into installing a specific product (bulb, bridge etc.) we recommend checking out the setup pages first. Similarly, if you are trying to achieve a specific function, please look at the feature section, where you will also find videos showing the process.
What is Nordlux Smart and how does it work?
What does the Nordlux Smart selection consist of?
How do I get started with Nordlux Smart?
What is the maximum distance in which I can control the Nordlux Smart products from?
Can the Nordlux Smart bulbs be used outdoors?
How much frost can the Nordlux Smart bulbs take?
How many smart products can I connect and control?
Which Smart Home systems is Nordlux compatible with?
How do I add a bulb to one or more groups? How do I delete a bulb from a group?
How do I add a bulb to a room or move it from one room to another? How do I delete a bulb from a room?
Why don’t the Nordlux Smart app work on my Android device?
How do I reset a Nordlux Smart product to factory settings via the switch?
Why does the connection to my smart products fail?
Why can I not set a timer under "Program" in the menu?
Why can I not set a schedule under "Program" in the menu?
Why can I not connect my Smart Bridge to the Wi-Fi and app?
Why did the update of my Nordlux Smart product fail?
Why can I not connect to my Nordlux Smart Bridge?
Do I need to create an account?
How do I change the language in the Nordlux Smart App?
Is it possible to move my Nordlux Smart products to different groups?
Can I place my Nordlux Smart products in different rooms?
How do I delete a smart product in the Nordlux Smart App?
How do I turn all Nordlux Smart products on/off in the home at the same time?
What is ‘My Home’?
Can I edit a mood?
What is ‘Program’?
What is ‘Timer’?
What is ‘Schedule’?
What is ‘Vacation mode’?
Why should I allow the Nordlux Smart App to use the camera?
How do I update my Nordlux Smart products?
How does "voice control" work?
Do I need to keep Bluetooth on when I control the lights through Alexa?
How can I find my Smart Home/voice control device in the Nordlux Smart app?
Why can I not log on to the Nordlux Smart app?
How are my family members and guests able to control the light from their phones?
Do Nordlux Smart Colour bulbs work with normal wall switches?
Can I use the Nordlux Smart Colour bulb in all my lamps at home?
How do I reset my Nordlux Smart Bridge?
How do I delete my Nordlux Smart Bridge via the Nordlux Smart App?
Why does my Nordlux Smart Bridge not connect to my Wi-Fi?
Can I use my smartphone hotspot instead of a Wi-Fi router?
What is Nordlux Smart and how does it work?
Nordlux Smart is a comfortable and flexible solution to easily set your lights according to your needs and situations. Nordlux Smart bubs enables you to set the right light for every occasion, from a cozy, relaxing atmosphere to a functional, activating illumination. As shown on the picture, the Nordlux Smart products are controlled with the Nordlux Smart app via Bluetooth Mesh without the need of an internet connection. By adding the Nordlux Smart Bridge you can expand the features and functionalities of the smart system, including for example voice control (Amazon Alexa or Google Home) and control of the light from anywhere.
What does the Nordlux Smart selection consist of?
The Nordlux Smart assortment consists of bulbs, spots, light fixtures and accessories. The light can be changed in both light temperature (Kelvin) and brightness (Lumen). As the Nordlux Smart product range consists of the most popular LED bulbs and sockets, you can easily replace your traditional bulbs with Nordlux Smart.
See the whole Nordlux Smart range here ➔
How do I get started with Nordlux Smart?
Nordlux Smart is incredibly easy to get started with. Follow these easy steps:
1. Install the Nordlux Smart App in App Store or Google Play. Search for 'Nordlux Smart'
2. Enable Bluetooth on your mobile or tablet
3. Install your Nordlux Smart product in the app
You are now ready to control your smart products in the app.
What is the maximum distance in which I can control the Nordlux Smart products from?
For outdoor products, the maximum range is between 50 and 100m depending on the place and the surroundings of the installation. Indoors, the maximum range is usually between 12 and 15m.
Can the Nordlux Smart bulbs be used outdoors?
Yes, our smart bulbs can also be used outdoors, as they have been developed for an operational humidity between 5% and 90% and an operational temperature between -20°C to 25°C.
How much frost can the Nordlux Smart bulbs take?
Nordlux Smart bulbs can withstand down to -20°.
How many smart products can I connect and control?
You can connect and control a maximum of 50 products in the Nordlux Smart app.
Which Smart Home systems is Nordlux compatible with?
In order to give you the best experience possible, Nordlux Smart is compatible with these well-known Smart Home systems; Google Home and Amazon Alexa. This means, that Nordlux Smart products are not compatible with other Smart Light and Smart Home manufacturers. However, you can control several smart products from different manufacturers through the compatible Smart Home systems (Google Home & Amazon Alexa), but not through the Nordlux Smart app. You need our Nordlux Smart Bridge to in order to connected to the Smart Home systems.
How do I add a bulb to one or more groups? How do I delete a bulb from a group?
Go to the “group” that you would like to add the bulb to. Tap “+” at the top right corner and select “product”. Choose the bulb you would like to add to the group. If the bulb is already added to another group, it will appear in both groups.
You can also remove the bulb from the group by going to the group, selecting the bulb you would like to remove; then tap “delete” on the bulb setting page.
How do I add a bulb to a room or move it from one room to another? How do I delete a bulb from a room?
Go to the “room” that you would like to add or move the bulb into. Tap “+” at the top right corner and select “product”. Choose the bulb you would like to add or move into the room. If the bulb is already added to a room, it will be moved and only appear in one room.
You can also remove the bulb from the group by going to the group, selecting the bulb you would like to remove; then tap “delete” on the bulb setting page.
Why don’t the Nordlux Smart app work on my Android device?
Purpose:
SW release 1.9.1 and 1.9.2 have had some serious errors.
This is a temporary quick fix, in order to solve these errors.
What does it do:
The Smart Light App data will be permanently deleted, but the Smart Light App will afterwards work correctly.
Consequences:
As the Smart Light App data will be permanently deleted, the setting data of bulbs, sensor, remote, Rooms, scheduling, etc will be lost.
So the setup of bulbs, sensor, remote, Rooms, scheduling, etc, must be manually entered again.
Guide to clearing the Data of Smart Light App:
1: Go to settings.
2: Scroll down and click “Apps and notifications”
3: Click “See all XX apps”
4: Click on the search field
5: Enter “Smart Light” in the search field
6: Click on “Smart Light”with the logo
7: Click “Storage and cache”
8: Click “Clear storage”
9: Click “OK”
10: Storage is cleared.
How do I reset a Nordlux Smart product to factory settings via the switch?
1. Turn the switch off for 1-2 sec.
2. Turn it on for 1-2 sec.
3. Turn it off for 1-2 sec.
4. Turn it on for 1-2 sec.
5. Turn it off for 1-2 sec.
6. Turn if on.
The Nordlux Smart product will start flashing and is reset successfully.
Why does the connection to my smart products fail?
There can be several reasons as to why the connection failed. You may be too far away from the product, a mistake happened within the Bluetooth Mesh network or the Bluetooth is off. Please be sure that the Bluetooth connection is on and that you are close to the product when it is connecting – the most stable connecting distance is max. 8m.
Why can I not set a timer under "Program" in the menu?
You must set the timer on the individual product or room/group*. Click on ‘program’ associated with the relevant smart product or group/room, then select timer. When you have created a timer, it will appear under ‘Program’ in the menu.
Why can I not set a schedule under "Program" in the menu?
You must set the schedule on the individual smart product or group/room*. Click on ‘program’ associated with the relevant smart product or group/room and select schedule. When you have created a schedule, it will appear under ‘Program’ in the menu.
Why can I not connect my Smart Bridge to the Wi-Fi and app?
Please ensure, that your Wi-Fi works properly in the house. Otherwise, restart either your Wi-Fi or your Nordlux Smart Bridge. Nordlux Smart Bridge fits 2.4GHz Wi-Fi.
Why did the update of my Nordlux Smart product fail?
Please check the internet connection on your device or keep the phone closer to the smart product you wish to update.
Why can I not connect to my Nordlux Smart Bridge?
The reason why you cannot connect to your Nordlux Smart Bridge might be that you already have connected your Smart Bridge. Therefore, you must reset it and connect it again. To reset your Smart Bridge, press the reset button three times with a 2 second interval. The indicator light will then flash and your Smart Bridge has been reset. Make sure that the bridge is powered.
Do I need to create an account?
No, not necessarily. You can use the basic features in the Nordlux Smart App without creating an account. However, if you want extra features such as voice control and sharing of settings you must install the Smart Bridge, which requires the creation of an account. You can create a user with your email, Facebook or Google account. Remember to say 'yes’ to newsletters, as you will receive tips and tricks for using your smart products here. The usage of all features is free, so there are no initial or monthly costs.
How do I change the language in the Nordlux Smart App?
The app automatically uses the language of your phone. If you wish to change the language, click on ‘settings’ in the menu and then on ‘language’.
Is it possible to move my Nordlux Smart products to different groups?
Yes, but the groups should be in the same room.
Can I place my Nordlux Smart products in different rooms?
Yes, you can have Nordlux Smart products in all rooms in your home. However, one product can only be placed in one room at a time. Therefore, you have the opportunity to create groups within a room where you can place a product in several groups in the same room.
How do I delete a smart product in the Nordlux Smart App?
Find the smart product you would like to delete under ‘My Home’, click on ‘setting’ for the specific product and ‘delete light’. The product will start flashing and is deleted successfully.
If you wish to delete a smart product in a specific room, please find the product in the respective room, click on ‘setting’ and ‘delete light’. The smart product is now deleted in the room, however you can still find the it in ‘My Home’.
How do I turn all Nordlux Smart products on/off in the home at the same time?
Click on the ‘My Home’ icon and all lights will be turned on/off.
What is ‘My Home’?
In ‘My Home’ you can find all the Nordlux Smart products you have added, and you can control all lights in the home from this page. If you delete ‘My Home’ all smart products in your home will be deleted.
Can I edit a mood?
Yes, you can edit the new moods you have created yourself. You can also edit the brightness and light temperature of the pre-installed mood, but it is not possible to edit the name, icon or delete pre-installed moods.
What is ‘Program’?
Program is where you find the timer, schedule and vacation mode* functions, which makes it easy for you to adjust the light to your daily activities. Below you can see what the timer, schedule and vacation mode can do for you.
*The Nordlux Smart Bridge is required.
What is ‘Timer’?
With this feature you can program you lights to solely be turned on/off for a specific time period. To exemplify, you can use the timer function at bedtime, where you set the light to turn off after 10 minutes, when the children must sleep. If you don’t have the Nordlux Smart Bridge, the timer only works with an individual product and you can only turn the light on and off. Conversely, if you have the Nordlux Smart Bridge you can use the timer function for whole rooms and groups and furthermore you can turn the product on in a specific mood. You can set one timer at a time with both Bluetooth and Nordlux Smart Bridge. You should install the timer for the individual product or room/group*. Choose the relevant product or room/group, click on "program" and choose "timer". When you have set up a timer, you can see it under "program" in the menu.
*Bridge required
What is ‘Schedule’?
With this feature you can program your lights to turn on and off at a specific time and day. To exemplify, you can schedule your Nordlux Smart products to turn on every day at 6:00 in the morning. If you don’t have the Nordlux Smart Bridge, you can only schedule individual products to turn on and off. If you have the Smart Bridge you can schedule rooms or groups and furthermore you can turn the products on in a specific mood. With Bluetooth, you can set one schedule at a time, while with the Nordlux Smart Bridge you can set as many as you want.
What is ‘Vacation mode’?
Vacation mode makes you feel safer when you are away from you home for several days and can be used to e.g. prevent burglary. When the vacation mode is turned on, the Nordlux Smart products will randomly turn on and off from 6PM to 6AM to simulate that someone is home. The Nordlux Smart Bridge is required for this function.
Why should I allow the Nordlux Smart App to use the camera?
When you are invited to control the smart products from a friend or family member you need to scan a QR-code and for that, the app needs access to your camera.
How do I update my Nordlux Smart products?
The firmware update of your products does not require a Nordlux Smart Bridge, however, you have to register an account in the Nordlux Smart app. When your products must be updated a small red dot will occur at ‘firmware update’ in the menu. Click on this and choose the products you will update.
How does "voice control" work?
Nordlux Smart is compatible with Google Assistant and Amazon Alexa, which means, that you can easily control your products with your voice. Click on "voice control" in the menu in the Nordlux Smart app and connect to Google Assistant or Amazon Alexa. Press "start" and begin the connection process through the app of your selected smart assistant. Now, follow the instructions on your device.
Do I need to keep Bluetooth on when I control the lights through Alexa?
When you use the Alexa app or Amazon echo to control the lights, to avoid the influence of the local Bluetooth control, you could turn off the Bluetooth of the mobile phone for a better experience.
How can I find my Smart Home/voice control device in the Nordlux Smart app?
If you are experiencing any troubles with finding your Smart Home device (that is not a Nordlux product) in the Nordlux Smart app or have questions about the setup process for voice control, follow this link:
Feature: Voice control ➔
Why can I not log on to the Nordlux Smart app?
If you are experiencing any issues with logging in to your Nordlux Account on the Nordlux Smart app, there might be a “space” added at the end of the email. Simply remove the space, and you should be able to log in successfully.
If that not the case, then make sure you have confirmed your account by clicking the link in the confirmation email sent to you immediately after creating an account.
Otherwise try to reset your password or check if your able to create a new account with the same email to check if the account exists.
How are my family members and guests able to control the light from their phones?
If you have a Nordlux Smart Bridge, you can invite family members and guests to access the Smart app via the “Sharing” functionality. You can give your guests access to control the lights for a limited period, or you can share unlimited access with your family members. Additionally, you can select which rooms are accessible to family members and guests.
Unfortunately, it is not possible for multiple users to be logged into the same account. Make sure that every user has created their own account before sharing.
How do I reset my Nordlux Smart Bridge?
Press the reset button three times with a 2 second interval. The indicator light starts flashing, and the Nordlux Smart Bridge is reset successfully. It is important that the Nordlux Smart Bridge is powered.
How do I delete my Nordlux Smart Bridge via the Nordlux Smart App?
Click on ‘Bridge’ in the Menu and then ‘delete’. The indicator light starts flashing and the Nordlux Smart Bridge is deleted successfully. Your Nordlux Smart Bridge must be connected to the app when you delete it.
Why does my Nordlux Smart Bridge not connect to my Wi-Fi?
If you are experiencing any problems when connecting Nordlux Smart Bridge to your Wi-Fi or the Nordlux Smart App, here are some information that could help solve your problems.
Firstly, it is important that your Wi-Fi is working as it should. Try restarting your Wi-Fi router and/or your Nordlux Smart Bridge, and make sure your phone/tablet is updated. You can reset your bridge by pressing the reset button three times, with a 2 second interval. The indication lamp should then start blinking, and your bridge is now reset.
Secondly, it is important to note that the bridge works with 2.4 GHz Wi-Fi SSID (SSID is the name of your wireless internet). It should be exclusively 2.4 GHz, and not shared 2.4 /5 GHz. If it is 5 GHz or shared 2.4 /5 GHz, the bridge will not connect. You can check which Wi-Fi frequency you have through your phone or tablet, or by downloading an app which can do this (Ex. NetSpot – Wifi Analyzer).
Can I use my smartphone hotspot instead of a Wi-Fi router?
Here is a guide to how you can use your smartphone hotspot, instead of your Wi-Fi router:
1. Use smartphone A to be a hotspot, and then use another smartphone B to pair the Bluetooth Mesh network.
2. Find the Nordlux Smart bulb and add it into the app.
3. Find the Nordlux Smart Bridge and add it into the app via the hotspot signal, instead of the Wi-Fi router. You would need to open the Wi-Fi function, and connect it to the hotspot signal.
Two important things:
1. Smartphone A needs to have the hotspot on constantly, and it cannot be to far away from the bridge when connecting it.
2. The hotspot for smartphone A needs to be a 2.4 GHz signal, not 5 Ghz.
Do Nordlux Smart Colour bulbs work with normal wall switches?
Yes, you can turn the bulb on and off with your normal wall switch. However, if you want to change the colour of the light, you need to do it through the Nordlux Smart app.
Can I use the Nordlux Smart Colour bulb in all my lamps at home?
Yes, if the lamp has a retro fit socket, such as a GU10 or E27, you can use Nordlux Smart products. You only need a bulb and a smartphone or tablet to get going.