This page is constantly being updated with new topics and questions, so find your question below and click on it for the full answer to appear. If you are looking into installing a specific product (bulb, bridge etc.) we recommend checking out the setup pages first. Similarly, if you are trying to achieve a specific function, please look at the feature section, where you will also find videos showing the process.
What is Nordlux Smart and how does it work?
What does the Nordlux Smart selection consist of?
How do I get started with Nordlux Smart?
Do the Nordlux Smart products have a memory function?
What does the Bluetooth icon on the home page mean?
What is the maximum distance in which I can control the Nordlux Smart products from?
Can the Nordlux Smart bulbs be used outdoors?
How much frost can the Nordlux Smart bulbs take?
How many smart products can I connect and control?
Which Smart Home systems is Nordlux compatible with?
How do I set up my Nordlux Smart Remote Control?
How do I reset a Nordlux Smart product to factory settings via the switch?
Why can I not pair or control the Nordlux Smart product?
Why does the connection to my smart products fail?
Why can I not change the brightness or temperature of the Nordlux Smart product?
Why can I not set a timer under "Program" in the menu?
Why can I not set a schedule under "Program" in the menu?
Why can I not connect my Smart Bridge to the Wi-Fi and app?
Why did the update of my Nordlux Smart product fail?
Why can I not connect to my Nordlux Smart Bridge?
How do I add a new Smart product to the app?
Do I always have to use the Nordlux Smart App?
Do I need to create an account?
How do I change the language in the Nordlux Smart App?
How do I create a room in the Nordlux Smart App?
How many rooms can I create in the Nordlux Smart App?
How do I create a group in the Nordlux Smart App?
Is it possible to move my Nordlux Smart products to different groups?
Can I place my Nordlux Smart products in different rooms?
How do I delete a smart product in the Nordlux Smart App?
How do I reset a Nordlux Smart product to factory settings via a switch?
How do I turn all Nordlux Smart products on/off in the home at the same time?
How do I share settings with others?
Why should I allow the Nordlux Smart App to use the camera?
How do I update my Nordlux Smart products?
How does "voice control" work?
Do I need to keep Bluetooth on when I control the lights through Alexa?
How can I find my Smart Home/voice control device in the Nordlux Smart app?
Nordlux Smart is a comfortable and flexible solution to easily set your lights according to your needs and situations. Nordlux Smart bubs enables you to set the right light for every occasion, from a cozy, relaxing atmosphere to a functional, activating illumination. As shown on the picture, the Nordlux Smart products are controlled with the Nordlux Smart app via Bluetooth Mesh without the need of an internet connection. By adding the Nordlux Smart Bridge you can expand the features and functionalities of the smart system, including for example voice control (Amazon Alexa or Google Home) and control of the light from anywhere.
The Nordlux Smart assortment consists of bulbs, spots, light fixtures and accessories. The light can be changed in both light temperature (Kelvin) and brightness (Lumen). As the Nordlux Smart product range consists of the most popular LED bulbs and sockets, you can easily replace your traditional bulbs with Nordlux Smart.
Nordlux Smart is incredibly easy to get started with. Follow these easy steps:
1. Install the Nordlux Smart App in App Store or Google Play. Search for 'Nordlux Smart'
2. Enable Bluetooth on your mobile or tablet
3. Install your Nordlux Smart product in the app
You are now ready to control your smart products in the app.
The Bluetooth icon shows the connection status. If the icon is red, the app is not connected to Bluetooth and you cannot control your smart products. If the icon is white, the app is connected to Bluetooth and you can now control the product via the Nordlux Smart App. If the icon is red and does not reconnect automatically, please click on it to connect the app to Bluetooth and to your products. Remember to turn on Bluetooth in the settings on your phone or tablet.
If you are experiencing any problems with setting up your remote control, you can start by having a look at these pages:
Setup page for remote control ➔
Feature page to link buttons with action on the remote control ➔
If this is not helping your issue, try to reset your remote control by pressing the reset button on the back 3 times with an interval of 2 seconds between each press. After that follow first the setup page for the remote control and then see the video for programming the remote control.
In order to give you the best experience possible, Nordlux Smart is compatible with these well-known Smart Home systems; Google Home and Amazon Alexa. This means, that Nordlux Smart products are not compatible with other Smart Light and Smart Home manufacturers. However, you can control several smart products from different manufacturers through the compatible Smart Home systems (Google Home & Amazon Alexa), but not through the Nordlux Smart app. You need our Nordlux Smart Bridge to in order to connected to the Smart Home systems.
1. Turn the switch off for 1-2 sec.
2. Turn it on for 1-2 sec.
3. Turn it off for 1-2 sec.
4. Turn it on for 1-2 sec.
5. Turn it off for 1-2 sec.
6. Turn if on.
The Nordlux Smart product will start flashing and is reset successfully.
There can be several reasons as to why the connection failed. You may be too far away from the product, a mistake happened within the Bluetooth Mesh network or the Bluetooth is off. Please be sure that the Bluetooth connection is on and that you are close to the product when it is connecting – the most stable connecting distance is max. 8m.
There can be multiple reasons for this. Maybe you do not have a connection to the Bluetooth Mesh network, the product is offline or there is not a product in the room/group. Furthermore, please remember, that some of the smart products (first generation bulbs) only can be adjusted in brightness (Lumen) and not in light temperature (Kelvin).
You must set the schedule on the individual smart product or group/room*. Click on ‘program’ associated with the relevant smart product or group/room and select schedule. When you have created a schedule, it will appear under ‘Program’ in the menu.
The reason why you cannot connect to your Nordlux Smart Bridge might be that you already have connected your Smart Bridge. Therefore, you must reset it and connect it again. To reset your Smart Bridge, press the reset button three times with a 2 second interval. The indicator light will then flash and your Smart Bridge has been reset. Make sure that the bridge is powered.
Click on the small "+" in the right corner of the app and select 'Products'. The Smart App is now searching for new products. It is important that you keep your mobile or tablet close to your smart product during this process. The smart product will now appear on your screen, click on it and press continue. Your smart product is now installed.
The app is your main instrument to control the light, however, you can always turn the light on and off from your regular switch. You can set the timer, schedule your light or use voice control*, so that you do not have to use the Smart App for all daily activities.
*The Smart Light Bridge is required
No, not necessarily. You can use the basic features in the Nordlux Smart App without creating an account. However, if you want extra features such as voice control and sharing of settings you must install the Smart Bridge, which requires the creation of an account. You can create a user with your email, Facebook or Google account. Remember to say 'yes’ to newsletters, as you will receive tips and tricks for using your smart products here. The usage of all features is free, so there are no initial or monthly costs.
Yes, you can have Nordlux Smart products in all rooms in your home. However, one product can only be placed in one room at a time. Therefore, you have the opportunity to create groups within a room where you can place a product in several groups in the same room.
Find the smart product you would like to delete under ‘My Home’, click on ‘setting’ for the specific product and ‘delete light’. The product will start flashing and is deleted successfully. If you wish to delete a smart product in a specific room, please find the product in the respective room, click on ‘setting’ and ‘delete light’. The smart product is now deleted in the room, however you can still find the it in ‘My Home’.
Moods are pre-installed scenes, including night light, relax, read, active and focus. Click on a mood and the product will light up with the pre-installed light temperature (Kelvin) and brightness (Lumen) for the respective mood. You can also easily create a new mood yourself under ‘Moods’ for each product or for a room/group.
With this feature you can program you lights to solely be turned on/off for a specific time period. To exemplify, you can use the timer function at bedtime, where you set the light to turn off after 10 minutes, when the children must sleep. If you don’t have the Nordlux Smart Bridge, the timer only works with an individual product and you can only turn the light on and off. Conversely, if you have the Nordlux Smart Bridge you can use the timer function for whole rooms and groups and furthermore you can turn the product on in a specific mood. You can set one timer at a time with both Bluetooth and Nordlux Smart Bridge.
With this feature you can program your lights to turn on and off at a specific time and day. To exemplify, you can schedule your Nordlux Smart products to turn on every day at 6:00 in the morning. If you don’t have the Nordlux Smart Bridge, you can only schedule individual products to turn on and off. If you have the Smart Bridge you can schedule rooms or groups and furthermore you can turn the products on in a specific mood. With Bluetooth, you can set one schedule at a time, while with the Nordlux Smart Bridge you can set as many as you want.
Vacation mode makes you feel safer when you are away from you home for several days and can be used to e.g. prevent burglary. When the vacation mode is turned on, the Nordlux Smart products will randomly turn on and off from 6PM to 6AM to simulate that someone is home. The Nordlux Smart Bridge is required for this function.
Nordlux Smart Bridge is required for this feature. In order to share the settings with guests or family you must click on ‘Sharing’ in the Menu of the Nordlux Smart app. A QR-code will be created, which the guest or family member must scan in his/her Nordlux Smart App. The guest or family member is now able to control your smart products. You select for how long time the guest/family member should have access to your smart system.
The firmware update of your products does not require a Nordlux Smart Bridge, however, you have to register an account in the Nordlux Smart app. When your products must be updated a small red dot will occur at ‘firmware update’ in the menu. Click on this and choose the products you will update.
Nordlux Smart is compatible with Google Assistant and Amazon Alexa, which means, that you can easily control your products with your voice. Click on "voice control" in the menu in the Nordlux Smart app and connect to Google Assistant or Amazon Alexa. Press "start" and begin the connection process through the app of your selected smart assistant. Now, follow the instructions on your device.
If you are experiencing any issues with logging in to your Nordlux Account on the Nordlux Smart app, there might be a “space” added at the end of the email. Simply remove the space, and you should be able to log in successfully.
If that not the case, then make sure you have confirmed your account by clicking the link in the confirmation email sent to you immediately after creating an account. Otherwise try to reset your password or check if your able to create a new account with the same email to check if the account exists.
The Smart Bridge works with your Wi-Fi, and therefore you must create an account in the app in order to use the functionalities the Bridge provides. The account is free. Be sure that the Nordlux Smart Bridge is powered. Click on the + in the right corner of the app and select 'Products'. The Nordlux Smart App is now searching for new products. It is important that you keep your mobile or tablet close to The Nordlux Smart Bridge during this process. The Nordlux Light Bridge will now appear on your screen, click on it and press ‘continue’. Your Nordlux Smart Bridge is now installed.
If you are experiencing any problems when connecting Nordlux Smart Bridge to your Wi-Fi or the Nordlux Smart App, here are some information that could help solve your problems. Firstly, it is important that your Wi-Fi is working as it should. Try restarting your Wi-Fi router and/or your Nordlux Smart Bridge, and make sure your phone/tablet is updated. You can reset your bridge by pressing the reset button three times, with a 2 second interval. The indication lamp should then start blinking, and your bridge is now reset.
Secondly, it is important to note that the bridge works with 2.4 GHz Wi-Fi SSID (SSID is the name of your wireless internet). It should be exclusively 2.4 GHz, and not shared 2.4 /5 GHz. If it is 5 GHz or shared 2.4 /5 GHz, the bridge will not connect. You can check which Wi-Fi frequency you have through your phone or tablet, or by downloading an app which can do this (Ex. NetSpot – Wifi Analyzer).
Here is a guide to how you can use your smartphone hotspot, instead of your Wi-Fi router:
1. Use smartphone A to be a hotspot, and then use another smartphone B to pair the Bluetooth Mesh network.
2. Find the Nordlux Smart bulb and add it into the app.
3. Find the Nordlux Smart Bridge and add it into the app via the hotspot signal, instead of the Wi-Fi router. You would need to open the Wi-Fi function, and connect it to the hotspot signal.
Two important things:
1. Smartphone A needs to have the hotspot on constantly, and it cannot be to far away from the bridge when connecting it.
2. The hotspot for smartphone A needs to be a 2.4 GHz signal, not 5 Ghz.
